Shipping policy

This Shipping Policy applies to orders placed on www.italmineral.com with ITALMINERAL S.R.L. (VAT IT04143080127). More details are available on our Shipping Information page.

1. Where we ship from

All orders are shipped from Italy. Our shipments are handled through our logistics partner Mail Boxes Etc. (Centro MBE 3303, Villa Guardia, Como) and delivered by selected international couriers such as UPS, FedEx and DHL, chosen according to destination, parcel size and the speed you need.

2. Processing time

Orders are generally dispatched within a few working days of payment confirmation. Payments by bank transfer may need additional time to be verified before dispatch. If you need your order by a specific date, please let us know in advance and we will arrange the best option.

3. Shipping options and delivery times

  • Economy: about 5–7 working days
  • Standard: about 3–5 working days
  • Express: about 1–2 working days after dispatch, depending on courier availability

Delivery times are estimates and may vary with destination, customs clearance and courier operations. Shipping costs are calculated and shown at checkout before you confirm your order; you can also use the shipping estimate tool in the cart.

4. Tracking

A tracking number is provided for every shipment whenever available, so you can follow your parcel until delivery.

5. Packaging

Minerals are natural and often fragile objects. Each specimen is individually wrapped in several protective layers (cotton, soft paper, bubble wrap) and packed so that it cannot move inside the parcel. Particularly delicate pieces may receive additional rigid protection, such as acrylic display boxes.

6. Combined shipping

If you buy several specimens, including auction wins, we can keep them for you and ship them together in a single parcel, so you pay one shipment. Just contact us to arrange it.

7. VAT, customs duties and import taxes

  • Prices on the website are shown net of VAT; VAT is added at checkout where applicable, according to EU rules.
  • For shipments outside the European Union, customs duties, import taxes and local fees charged by the destination country are the responsibility of the customer, unless explicitly stated otherwise. These charges are not refundable by ITALMINERAL.
  • For Switzerland we can help with customs clearance for small parcels: contact us for details.

8. Special specimens

Some specimens, such as naturally radioactive minerals, are subject to special shipping rules and may require permits or documentation, or may not be shippable to every destination. Please contact us before ordering.

9. Damaged or lost parcels

Breakage is extremely rare. Please inspect your parcel on delivery and, if possible, note any visible damage to the outer packaging on the courier's delivery receipt. If an item arrives damaged, contact us at sales@italmineral.com within 48 hours of delivery with clear photos of the specimen, the inner and outer packaging and the shipping label, and keep all packaging material until the case is closed. We will work with you to find a fair solution, as described in our Returns and Refund Policy. This does not limit your statutory rights.

10. Pickup and mineral shows

In selected cases, orders can be collected by appointment or handed over at the mineral shows we attend. Please contact us to arrange it.

11. Returns address

ITALMINERAL S.R.L. c/o Mail Boxes Etc. – Centro MBE 3303, Via Monte Rosa 2, 22079 Villa Guardia (CO), Italy. Please contact us before sending any return.

12. Contact

Email: sales@italmineral.com
Phone / WhatsApp: +39 333 826 6283